Report non-compliance

Last update: 15 February 2022

Please use this form to report concerns about an individual or an organisation that you believe is not meeting Child Safe Scheme or Working with Children Check obligations.

This form can be used to report concerns about non-compliance with the Child Safe Scheme, or Working with Children Check requirements such as:

  • A person is working in child-related work without a Working with Children Check
  • A person is barred and is continuing to work in child-related work
  • An organisation is not removing barred or interim barred workers from child-related work
  • An organisation is not ensuring child-related workers have a Working with Children Check

We don't deal directly with complaints or concerns about the risk of harm to individual children. To report suspected child abuse or neglect contact the Child Protection Helpline on 132 111 (TTY 1800 212 936).

Report your concern

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You can now renew your WWCC by using digital proof of identity – no need to visit a Service NSW Centre.
How to renew using digital proof of identity (POI)

You will need:

  • A MyServiceNSW account with the WWCC service added
  • 3 current identity documents including a NSW driver licence or photo card
  • a device with a working front camera for face verification.


If you're renewing a paid WWCC, you will also need a credit card, debit card, PayPal or PayID account.

If you have an expired WWCC clearance or have changed your name on your identity documents since the last time you renewed your WWCC, you can't renew using digital proof of identity.

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