Information for families

Information for parents and carers about accessing overnight care.

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Finding overnight respite care for your child can feel overwhelming, particularly if you are using these services for the first time.

As a parent or guardian, you play an important role in making sure your children are spending time in places that are safe.

Here, you’ll find information about what specialised substitute residential care (SSRC) is, how to choose a provider, what you should expect from a child safe organisation, and what to do if you have concerns about a provider.

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You can now renew your WWCC by using digital proof of identity – no need to visit a Service NSW Centre.
How to renew using digital proof of identity (POI)

You will need:

  • A MyServiceNSW account with the WWCC service added
  • 3 current identity documents including a NSW driver licence or photo card
  • a device with a working front camera for face verification.


If you're renewing a paid WWCC, you will also need a credit card, debit card, PayPal or PayID account.

If you have an expired WWCC clearance or have changed your name on your identity documents since the last time you renewed your WWCC, you can't renew using digital proof of identity.

Renew with a digital POI
Renew and attend a service centre
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