Working with Children Check compliance program

Last update: 07 December 2022

The Office of the Children’s Guardian monitors and audits how organisations are meeting their Working with Children Check (WWCC) obligations.

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    Compliance processes

    Employers and sole traders in child-related work have legal obligations around the Working with Children Check.

    The WWCC in NSW is an online system and organisations and sole traders are required to make the link between their workers and volunteers, themselves and the Office of the Children’s Guardian by verifying their workers and volunteers, and by keeping a record that they have done so.

    More information on what employers need to do to be compliant

    Compliance activities we conduct include:

    • contacting organisations to establish whether they are providing services to children.
    • audit visits. The main purpose of our audit visits is to help employers and workers understand and comply with their legal responsibilities.
    • request and analyse WWCC records. 


    While offences and fines exist for non-compliance, we aim to help organisations to reach compliance.

    More information in our Compliance and Enforcement policy (PDF)


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    Compliance Officers may visit an organisation to help employers and workers understand and comply with their WWCC responsibilities. 

    Which organisations are selected for audits?

    Organisations may be selected if we have chosen to work with a particular sector or industry or it may be chosen at random.

    Do organisations have to take part in audits?

    Yes. As an employer in child-related work, you have responsibilities under the law.

    Refusing to participate in the audit may lead to the organisation receiving a fine for non-compliance with the Act.

    Under Section 39 of the Act, the Office of the Children’s Guardian has powers to monitor and audit compliance with the Act and Regulation.

    What happens if an organisation is not compliant?

    Penalties can apply if we find breaches, however part of our audit process is to help organisations learn about what they need to do to meet the requirements of the WWCC. Your cooperation during the audit, and the type of breach will be considered before action is taken. 

    We will help you through the processes of what you need to do to register, verify workers and volunteers in child-related work and provide templates to keep records.

    If your organisation is not doing everything you need to do, we will provide information to help. You will also be given a timeline within which to become compliant.

    If you do not comply according to the timeline, the matter can escalate, and further penalties may apply. We may also inform other regulatory organisations.

    The Penalty Notices guideline (PDF) provides guidance on how and when penalty infringement notices may be a relevant course of action.

    Penalty infringement notification for a corporation attracts 100 penalty units or 50 penalty units for other entities.

    A penalty infringement notification needs to be an appropriate response to an offence – alternatives are a caution or negotiation to gain compliance. An offence must first be assessed and a warning notice issued before an infringement notice is given.

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    You can now renew your WWCC by using digital proof of identity – no need to visit a Service NSW Centre.
    How to renew using digital proof of identity (POI)

    You will need:

    • A MyServiceNSW account with the WWCC service added
    • 3 current identity documents including a NSW driver licence or photo card
    • a device with a working front camera for face verification.

    If you're renewing a paid WWCC, you will also need a credit card, debit card, PayPal or PayID account.

    If you have an expired WWCC clearance or have changed your name on your identity documents since the last time you renewed your WWCC, you can't renew using digital proof of identity.

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