Seeking a review or reassessment of a WWCC outcome

Last update: 19 November 2025

Changes to the law in September 2025 mean you can no longer ask for a review of a Working with Children Check (WWCC) decision at NCAT. Instead, the Office of the Children’s Guardian (OCG) Internal Review team can review or reassess certain WWCC decisions.

Questions about the Internal Review or Disqualification Reassessment process, including whether you are eligible to apply, can be sent to our Internal Review team via review@ocg.nsw.gov.au.  

For more information about your rights, you may be able to obtain free legal help from Law Access (1300 888 529) or Aboriginal Legal Services NSW/ACT (1800 765 767).

 

Internal review of decisions made during or after risk assessment 

You may apply for an internal review:

  • if you are subject to an interim bar which has been in place for more than 6 months; or
  • you have had your WWCC refused or cancelled after a risk assessment.

 

Find out more about applying for an Internal Review.

Reassessment of automatic disqualifications due to Schedule 2 records

If your WWCC application was automatically refused or cancelled because you have been convicted of offences specified in Schedule 2 of the Child Protection (Working with Children) Act 2012 (the WWC Act),  you may have the right to request a disqualification reassessment

Find out more about applying for a Disqualification Reassessment.

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You can now renew your WWCC by using digital proof of identity – no need to visit a Service NSW Centre.
How to renew using digital proof of identity (POI)

You will need:

  • A MyServiceNSW account with the WWCC service added
  • 3 current identity documents including a NSW driver licence or photo card
  • a device with a working front camera for face verification.


If you're renewing a paid WWCC, you will also need a credit card, debit card, PayPal or PayID account.

If you have an expired WWCC clearance or have changed your name on your identity documents since the last time you renewed your WWCC, you can't renew using digital proof of identity.

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