The Carers Register supports the safety and wellbeing of children and young people living in statutory out-of-home care in NSW by maintaining a central record of authorised carers and members of their households.
The register enables designated agencies to manage carer information throughout the authorisation lifecycle, supporting consistent record keeping, informed decision-making and information sharing across the out-of-home care sector.
Under the Children's Guardian Act 2019 and Children's Guardian Regulation 2022, designated agencies must record and maintain information about authorised carers and their households in the Carers Register.
Carers Register users
The Carers Register is used by authorised users from designated agencies responsible for managing carer applications, authorisations and household information.
Depending on their assigned permissions, agency users can create and update carer records, record the outcomes of identity, probity and suitability assessments, manage household information, record authorisation decisions, and perform administrative functions.
Carers Register access
Access to the Carers Register is available only to authorised users from designated agencies. Agency administrators manage access and permissions based on each user's role.
Users access the register using their Office of the Children's Guardian account through single sign-on.
Carers Register features and benefits
The Carers Register helps agencies make informed decisions about carer authorisation and supports agencies to maintain accurate records, record assessment outcomes, and meet their regulatory obligations.
Manage carer information
Keep carer and household information up to date throughout the application and authorisation process.
Record assessment outcomes
Record the results of required checks to support decisions about whether someone is suitable to become a carer.
Monitor applications and authorisations
Monitor applications and authorisations and access information that supports planning, oversight and compliance.
Carers Register training and resources
Access learning resources to help you use the Carers Register confidently and effectively.
Resources include eLearning courses, quick reference guides, videos and other supporting materials for agency users and administrators.
Note: If you are new to the eLearning, complete Resource Navigation before accessing the training resources listed below.
Training resources
Explains how to navigate the eLearning, complete interactive activities and simulations, and access downloadable resources.
Who it's for
All users
Covers the core functions for accessing and navigating the Carers Register, including logging on, dashboards, reports, work queues, user roles and access permissions.
Who it's for
All Carers Register users
Details the end-to-end process for creating a new out-of-home care (OOHC) application, recording applicant and household member information, recording provisional authorisation details, and finalising the application.
Who it's for
Agency users with one of the following Carers Register roles:
- Primary Administrator
- General Administrator
- General User
- Dual HRE and PA
Covers administrative functions, including creating and maintaining agency user records, managing and maintaining carer, household and household member records, completing WWCC re-verification, and recording carer engagements.
Who it's for
Agency users with one of the following Carers Register roles:
- Primary Administrator
- General Administrator
- Dual HRE and PA
- Carers Register introduction
- Agency registration
- Reportable allegations
Contact us
Carer and Residential Worker Monitoring team: carers-register@ocg.nsw.gov.au
