Frequently asked questions about the WWCC

Last update: 18 July 2024

Common questions around what is checked, cost, personal information and why there is no WWCC clearance card. 

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    If you have further questions, contact our Working with Children Check Customer Service team.

    What is checked?

    The Working with Children Check screening process checks the following groups of records:

    1. Your national criminal history. The records that are reviewed include:

    • convictions (spent or unspent)
    • charges (whether heard, unheard or dismissed)
    • juvenile records.

    2. Any findings of misconduct by a relevant entity

    Under the Reportable Conduct Scheme relevant entities must notify the Office of the Children’s Guardian when they become aware of any reportable allegations or convictions made against relevant employees, volunteers or contractors (where a Working With Children Check is required). A workplace investigation must be completed.

    Workplace investigations that result in findings of reportable misconduct are notified to the Working with Children and form part of the standard checks for all WWCC applications.

    Findings of reportable misconduct include:

    1. Sexual misconduct committed against, with or in the presence of a child, including grooming a child
    2. Any serious physical assault of a child.

    Relevant entities must inform their worker if they are the subject of a misconduct finding. They must also tell the employee that they have a statutory obligation to report the misconduct to the Office of the Children’s Guardian.

    How long does the process take?

    Once proof of identity has been provided to a Service NSW Centre, it can take up to 4 weeks for us to receive National Police Criminal History results. Processing the National Police Criminal History may be delayed if:

    • the application form was not completed correctly
    • you have not included former names (including aliases) on your application form
    • you have a common name shared by more than one person
    • you have submitted both paid and volunteer applications.

    Please allow 4 weeks before contacting us about your application’s progress.

    Through this process, if any triggers arise, the application can be sent for risk assessment which extends the assessment process

    What if I have a criminal history?

    Having a criminal record does not necessarily result in a bar from working with children. You can still apply for a Working with Children Check. The outcome of the Check will depend on the type of criminal or workplace records you have.

    Records in Schedule 2 of the Child Protection (Working with Children) Act 2012 lead to an automatic bar against working with children. Equivalent records from other states and territories also result in an automatic bar

    Schedule 1 offences require review by risk assessment.

    There are many factors that are considered when the OCG reviews criminal records.

    Factors relating to the conduct

    • Seriousness (as demonstrated by details of the conduct, court outcome and penalty)
    • Length of time since it occurred
    • Age and vulnerability of the victim
    • Relationship between offender and victim(s)
    • Age difference between offender and victim
    • Whether the offender knew or could have known the victim was under 18

    Factors relating to the applicant

    • Conduct since the offence
    • Age at the time
    • Current age
    • Seriousness of total criminal records

    Factors relating to recurrence

    • Likelihood of the offences being repeated
    • Impact on children of the offences being repeated.

    We notify people if their application results in an automatic bar or must undergo a risk assessment.

    Will I receive a card?

     No. The Working with Children Check is an online system and does not have a physical card or certificate. The email you receive when you are cleared has your Working with Children Check number for future reference. 

    How much does the WWCC cost?

    Paid workers need to pay an $80 fee when they visit Service NSW. This fee will rise to $105 from 1 August.

    The WWCC is free for volunteers. 

    Can I complete the WWCC application process from overseas or interstate?

    No. You must be in NSW to complete the Working with Children Check application process. This is because you need to attend a Service NSW Centre to have your identification verified and to make payment, if applicable. There is no alternative to this unless you are an authorised carer or adult household member.

    However if you are renewing your WWCC, you may be eligible to renew online using face verification – instead of going into a Service NSW Centre to present your identity documents, you renew online and use your device to scan your face. The scan is matched with the photo used on your NSW Driver Licence or NSW Photo Card.

    Can I ask for a refund? (Refund policy)

    The WWCC application fee is a non-refundable fee.

    If you apply twice, become barred, withdraw your application, select "paid" by mistake on your application form, or fail to disclose a maiden name or any previous or alias names, you will not receive a refund.

    How is my personal information used?

    The Office of the Children’s Guardian uses the information you provide and the information we have access to so that we can assess your application.

    We do not disclose any of this information to anyone unless you must do so for legal reasons. The information is used to:

    • Identify you
    • Check your criminal history and workplace records (if any)
    • Conduct a risk assessment (if required)
    • Reassess your suitability to hold a WWCC if the Children’s Guardian is notified of new relevant offences or workplace records
    • Contact you about your application or Check (for example, when it is time to renew).

    Our Privacy Management Plan explains how the OCG manages personal and health information in line with the relevant NSW Privacy laws.

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    You can now renew your WWCC by using digital proof of identity – no need to visit a Service NSW Centre.
    How to renew using digital proof of identity (POI)

    You will need:

    • A MyServiceNSW account with the WWCC service added
    • 3 current identity documents including a NSW driver licence or photo card
    • a device with a working front camera for face verification.

    If you're renewing a paid WWCC, you will also need a credit card, debit card, PayPal or PayID account.

    If you have an expired WWCC clearance or have changed your name on your identity documents since the last time you renewed your WWCC, you can't renew using digital proof of identity.

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