Information for providers

Last update: 06 October 2026

Organisations providing specialised substitute residential care (SSRC) play an important role in supporting the safety and wellbeing of children and young people receiving overnight care.

If your organisation provides overnight respite care, behaviour support or other arrangements that meet the definition of SSRC, you must comply with the SSRC Code of Practice and relevant requirements under the Child Safe Scheme.

Here you’ll find information about becoming a provider, operating a service, recording placements on the SSRC Register, and understanding your regulatory responsibilities.

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You can now renew your WWCC by using digital proof of identity – no need to visit a Service NSW Centre.
How to renew using digital proof of identity (POI)

You will need:

  • A MyServiceNSW account with the WWCC service added
  • 3 current identity documents including a NSW driver licence or photo card
  • a device with a working front camera for face verification.


If you're renewing a paid WWCC, you will also need a credit card, debit card, PayPal or PayID account.

If you have an expired WWCC clearance or have changed your name on your identity documents since the last time you renewed your WWCC, you can't renew using digital proof of identity.

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