Privacy and confidentiality

Last update: 07 April 2026

Why are we collecting your personal information?

The Office of the Children’s Guardian is collecting your personal information so we can contact you for your feedback or for more information.

What personal information do we collect?

We will collect the following information from you:

  • Your name
  • Organisation
  • Email address
  • IP address
     

How will we use and disclose this information?

We will use your personal information in accordance with our obligations under the Privacy and Personal Information Protection Act 1998 (PPIP Act).

We do not intend to disclose your personal information to third parties unless required or authorised by law, or with your consent.

Your personal information will be held and managed by in accordance with the PPIP Act.

Are you required by law to provide us with this information?

Provision of your personal information is voluntary. However, if you choose not to provide us with the requested information, we may not be able to act on your feedback.

More information

If you provide personal information to us, you have a right under the PPIP Act to access it and can ask us to update or correct your information. You can make a request by contacting us at ocg@ocg.nsw.gov.au or Locked Bag 5100, Strawberry Hills NSW 2012.

For further information, please refer to our Privacy Management Plan.

If you have a concern or complaint about the way your personal information has been collected, used or disclosed, please contact us using the Complaints webpage or send correspondence the following postal address.

Director Corporate Services
Office of the Children’s Guardian
Locked Bag 5100
STRAWBERRY HILLS 2012

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You can now renew your WWCC by using digital proof of identity – no need to visit a Service NSW Centre.
How to renew using digital proof of identity (POI)

You will need:

  • A MyServiceNSW account with the WWCC service added
  • 3 current identity documents including a NSW driver licence or photo card
  • a device with a working front camera for face verification.


If you're renewing a paid WWCC, you will also need a credit card, debit card, PayPal or PayID account.

If you have an expired WWCC clearance or have changed your name on your identity documents since the last time you renewed your WWCC, you can't renew using digital proof of identity.

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