Guidelines for the engagement and authorisation of staff and contractors in an emergency, or when sourced from a labour hire agency

Last update: 04 April 2024

Guidance for agencies when residential care workers are required to provide care to a child in a residential setting in an emergency or at short notice, or at any time where a worker is sourced from an external labour hire agency.

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You can now renew your WWCC by using digital proof of identity – no need to visit a Service NSW Centre.
How to renew using digital proof of identity (POI)

You will need:

  • A MyServiceNSW account with the WWCC service added
  • 3 current identity documents including a NSW driver licence or photo card
  • a device with a working front camera for face verification.


If you're renewing a paid WWCC, you will also need a credit card, debit card, PayPal or PayID account.

If you have an expired WWCC clearance or have changed your name on your identity documents since the last time you renewed your WWCC, you can't renew using digital proof of identity.

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