Reportable Conduct fact sheets

Last update: 27 June 2025

Information and guides to help organisations covered by the Reportable Conduct Scheme.

We welcome feedback: If you have suggestions for how we can improve our fact sheets, please email reportableconduct@ocg.nsw.gov.au 

Learn more about responding to reportable allegations with our free eLearning.

Use of generative AI

Relevant entities – including non-government agencies – need to follow the NSW government’s guidelines on the use of generative AI when responding to reportable allegations. This is because relevant entities are performing an administrative function when fulfilling their obligations under the Reportable Conduct Scheme.

Generative AI: basic guidance

Identifying reportable allegations Heads of entities and reportable conduct responsibilities Risk management following an allegation Planning and conducting an investigation Recognising and managing conflicts of interest Keeping records Disclosing information to children, parents and carers Making a finding of reportable conduct FAQ for employees FAQ for employers
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You can now renew your WWCC by using digital proof of identity – no need to visit a Service NSW Centre.
How to renew using digital proof of identity (POI)

You will need:

  • A MyServiceNSW account with the WWCC service added
  • 3 current identity documents including a NSW driver licence or photo card
  • a device with a working front camera for face verification.


If you're renewing a paid WWCC, you will also need a credit card, debit card, PayPal or PayID account.

If you have an expired WWCC clearance or have changed your name on your identity documents since the last time you renewed your WWCC, you can't renew using digital proof of identity.

Renew with a digital POI
Renew and attend a service centre
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