Become a specialised substitute residential care provider

Last update: 24 October 2023

If your organisation provides specialised substitute residential care, you need to become a listed provider with the Office of the Children’s Guardian. 

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    How to become a listed specialised substitute residential care provider

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    1 Complete a Child Safe Self-Assessment

    Under the specialised substitute residential care code of practice, all specialised substitute residential care providers must complete a Child Safe Self-Assessment before providing care, or within 14 days of first providing care. This must be completed by the head of your organisation, or a principal officer.

    2 Ensure you comply with the SSRC Code of Practice

    All providers of specialised substitute residential care must ensure they have adequate policies and procedures in place to comply with the Code, prior to providing care to any child.

    More about the SSRC Code of Practice.

     

    3 Contact the Office of the Children’s Guardian

    Once the head of your organisation or an authorised person has completed a Child Safe Self-Assessment, they need to contact the specialised substitute residential care team at the Office of the Children’s Guardian to get access to the SSRC Register. Please contact us via email at ssrc@ocg.nsw.gov.au

    4 Complete the SSRC Register access request form

    To arrange access to the SSRC Register, the specialised substitute residential care team will need some information about your organisation. We'll send you an access request form to complete and return by email. 

    5 Confirm access to the SSRC Register

    Once your access to the SSRC Register has been arranged, the specialised substitute residential care team will send you your login information and instructions on how to use the register. Using the provided login information, follow the instructions to confirm that you can access the register.  

    We'll also list your organisation as a specialised substitute residential care provider on this website.

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    You can now renew your WWCC by using digital proof of identity – no need to visit a Service NSW Centre.
    How to renew using digital proof of identity (POI)

    You will need:

    • A MyServiceNSW account with the WWCC service added
    • 3 current identity documents including a NSW driver licence or photo card
    • a device with a working front camera for face verification.

    If you're renewing a paid WWCC, you will also need and a credit card, debit card, PayPal or PayID account.

    If you have changed your name on your identity documents since the last time you renewed your WWCC, you can't renew using digital proof of identity.

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