SSRC register

Last update: 17 October 2023

The Office of the Children's Guardian monitors the time a child or young person spends in the care of specialised substitute residential care providers. This enables us to identify where additional support may be provided to the family or formalised planning for longer-term placements.

On this page
    SSRC/VOOHC Register

    The register portal will still refer to ‘Voluntary Out-of-Home Care’. This will be updated through future planned amendments to the portal.

    Log into the SSRC register

    The specialised substitute residential care (SSRC) register is a secure online database that records information about children or young people in care and the organisations who provide or supervise that care.

    The register must be updated by the care provider. If the care provider is not a designated agency and there is a supervising agency, the register must also be updated by the supervising designated agency.

    Access to the online register is through a secure login. Prior to access, please complete the Child Safe Self-Assessment.

    Please email to ask for access to the SSRC Register. One of our team will be in touch within 3 business days.

    Learn how to use the register with these videos.

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    You can now renew your WWCC by using digital proof of identity – no need to visit a Service NSW Centre.
    How to renew using digital proof of identity (POI)

    You will need:

    • A MyServiceNSW account with the WWCC service added
    • 3 current identity documents including a NSW driver licence or photo card
    • a device with a working front camera for face verification.

    If you're renewing a paid WWCC, you will also need a credit card, debit card, PayPal or PayID account.

    If you have an expired WWCC clearance or have changed your name on your identity documents since the last time you renewed your WWCC, you can't renew using digital proof of identity.

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