SSRC register

Last update: 11 April 2025

The Office of the Children's Guardian monitors the time a child or young person spends in the care of specialised substitute residential care providers. This enables us to identify where additional support may be provided to the family or formalised planning for longer-term placements.

Log into the SSRC register

The specialised substitute residential care (SSRC) register is a secure online database that records information about children or young people in care and the organisations who provide or supervise that care.

The register must be updated by the care provider. If the care provider is not a designated agency and there is a supervising agency, the register must also be updated by the supervising designated agency.

Access to the online register is through a secure login. Prior to access, please complete the Child Safe Self-Assessment.

Please email ssrc@ocg.nsw.gov.au to ask for access to the SSRC Register. One of our team will be in touch within 3 business days.

 

Responsibilities of registered SSRC agencies

Registered SSRC agencies are required to actively monitor and update the SSRC Register.

This SSRC Register Manual has been prepared to inform agencies of:

  • the legal requirements to enter, obtain and manage information recorded on the SSRC Register
  • first steps to gaining access to the SSRC Register
  • allocation of staff access to SSRC agency staff
  • specific resources, including user guides and videos to assist user to access and use the SSRC Register

 

Specialised Substitute Residential Care Register Manual (PDF, 172.42KB)

How to use the SSRC Register

User guides and videos to help you navigate the SSRC Register portal.

Learn about:

  • logging in
  • new placements
  • placement exits
  • supervisor notifications
  • case plan notifications
  • reviewing a placement history

 

Download SSRC Portal user guide - Staff

This guide is also available in video format. 

Logging into the SSRC Register

Using the SSRC Register

Learn about:

  • Adding new users
  • Resending activation emails
  • Adding or updating a mobile number
  • Deactivating or reactivating a user

 

Download SSRC Portal user guide - Administrator

This guide is also available in video format.

Using the SSRC Register - Administrator 

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