Resources for families

Last update: 06 October 2026

Practical resources to help families understand specialised substitute residential care and make informed decisions.

Checklist for families

The SSRC Family Checklist is designed to help families consider the questions they may wish to ask before choosing a provider.

The checklist can help families:

  • understand available supports
  • compare providers
  • discuss important issues before care begins
  • prepare information that may be required by providers.
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You can now renew your WWCC by using digital proof of identity – no need to visit a Service NSW Centre.
How to renew using digital proof of identity (POI)

You will need:

  • A MyServiceNSW account with the WWCC service added
  • 3 current identity documents including a NSW driver licence or photo card
  • a device with a working front camera for face verification.


If you're renewing a paid WWCC, you will also need a credit card, debit card, PayPal or PayID account.

If you have an expired WWCC clearance or have changed your name on your identity documents since the last time you renewed your WWCC, you can't renew using digital proof of identity.

Renew with a digital POI
Renew and attend a service centre
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