View and update your details

Your NDIS Worker Check is a digital credential. We do not issue certificates or cards. 

You view and manage your NDIS Worker Check online in your MyServiceNSW account.

You need to log in via the Service NSW website. The NDIS Worker Check is not available via the Service NSW mobile phone app.

You can view your NDIS Worker Check:

• number
• status
• expiry date
• contact details (residential address, email address, phone number).

You can also:

• apply and reapply
• update your contact details (residential address, email address, phone number).
• add an NDIS employer (if you change employers or your application has not yet been verified)
• request to cancel your application or clearance
• request a review (if we have made a decision that is reviewable)

To link your NDIS Worker Check to a MyServiceNSW account:

• Login to your MyServiceNSW account
• Go to 'NDIS Worker Check'
• Select 'Link your NDISWC'

You then enter the following five details: first name, last name, date of birth, NDIS Worker Check number, and one of email address or phone number or town of birth.

If the details match those registered on your NDIS Worker Check, it will link it to your MyServiceNSW account. You can then view and transact with your NDIS Worker Check.

Note - if your details have changed but you haven't updated them with us, you might need to try a previous email address or phone number.

We contact you via email (primary) and mobile phone (secondary). You need to keep your contact details up to date.

Your legal obligations

It's a legal requirement to advise us of any changes in your details within 3 months. This is under section 18 of the National Disability Insurance Scheme (Worker Checks) Act 2018. This includes changes to your name, address, email and phone details. This applies to people who have been issued an NDIS Worker Check clearance.

To update your details:

• login to your MyServiceNSW account (on the website, not the mobile phone app)
• go to 'NDIS Worker Check'
• go to 'Update your details'.
   

Use your personal email address and personal mobile phone number, rather than your work contact details. We may be contacting you about personal and sensitive information about you and your history. If you change jobs, you may not receive important communication from us about your NDIS Worker Check.

Update your name

If you have legally changed your name, or the name on your NDIS Worker Check is not correct, send us an email and we'll advise you what is required.

Email: contact@ndiswc.nsw.gov.au