Some people who apply for an NDIS Worker Check may be subject to a risk assessment. We may undertake a risk assessment as required or permitted under section 14 of the National Disability Insurance Scheme (Worker Checks) Act 2018.

A risk assessment can be of a person that is applying or is an existing clearance holder. A risk assessment is required:

• if the person (applicant or holder) is a presumptively disqualified person
• in circumstances prescribed by the Regulations (legislation)
• in such other circumstances we may determine, either generally or in a particular case.

Unfortunately, we cannot give a date by when we will finalise a risk assessment. This is because we rely on applicants and other agencies to provide information, the need to review and consider the information with the appropriate diligence, and that it can lead to further requests for information as we undertake the assessment. 

About risk assessment

A risk assessment is an assessment of a person’s history to determine whether they pose a risk of harm to people with disability.

A risk assessment looks at a person's criminal records, workplace misconduct records, and any other relevant information.

A risk assessment can be undertaken at the time of application or any time after a clearance has been issued.

A risk assessment will usually involve gathering information from other sources, such as police, courts, government agencies or employers. This can take some time. 

A risk assessment takes into account:

• individual incidents and patterns of behaviour
• the nature and seriousness of any incidents
•  the circumstances of any incidents
•  the length of time that has passed since any incidents
•  any victims and the person's relationship to them
• the person's conduct since any incidents.

About risk of harm

Harm is any detrimental impact to the health, safety and wellbeing of people with disability. It includes physical, sexual, emotional, psychological or financial harm.

The risk assessment will result in a decision about whether a person poses a risk of harm to people with disability. The risk of harm:

• must be real and appreciable - it must be based on evidence of past behaviours, and it must be relevant to harm to people with disability
• does not need to be likely or significant - an unlikely risk of harm, or one which is not significant, can still be relevant
• does not need to arise from recent events - it can stem from an incident that occurred a long time ago.

If a person has been assessed as posing a risk of harm to people with disability, an exclusion will be issued. However, a ‘Proposed Exclusion Notice’ will first be sent.

A Proposed Exclusion Notice is to advise of our intent to issue an exclusion - it is not yet a final decision. There is an opportunity to provide us with information to support your application. That information will be considered before a final decision is made.

During a risk assessment, you may be asked to provide information. If this is the case, you'll be given:

• details about what information is required
• details about how to provide the information.

You may also choose to provide any information you consider is relevant for us to consider. 

Requirement to provide information

We may issue a Notice to Provide Information under section 29 of the National Disability Insurance Scheme (Worker Checks) Act 2018.

This is a requirement to provide information. If you fail to provide the information within the specified time (28 days) without a reasonable excuse, your application or clearance may be cancelled. If you are an applicant, you will be ineligible to reapply for 12 months.

While a risk assessment is being conducted an interim bar may be applied if you're an applicant. If you already hold a clearance, it may be suspended while a risk assessment is undertaken.

An interim bar or suspension is a temporary measure while we complete the risk assessment. It means you cannot work in a role requiring a clearance until the risk assessment has been completed and a decision is made.

After you’ve completed the 3-step application process, your application will be assessed. We will obtain and review any relevant records, including (if applicable): 

• national criminal records
• workplace misconduct records held by the NDIS Quality and Safeguards Commission
• the outcome of any previous NDIS worker screening application within Australia

If you do not have any records, once this has been confirmed, you should receive a clearance quickly.

If you have a conviction for a disqualifying offence (see below), and you were 18 years or older at the time of the offence, you'll be issued an exclusion.

If you have any other criminal, workplace misconduct or other records, you may be subject to a risk assessment (see below).

If there are records of concern in your history, an interim bar may be applied. This prevents you from working in roles that require a clearance while your application is being assessed.

You and your employer will be notified when an interim bar is applied or a final decision (clearance or exclusion) is made about your application.

Your employer should not ask you for a copy of your clearance. They must check the status of your NDIS Worker Check via the NDIS Worker Screening Database portal.

If they have any questions about how to do this, they need to contact the NDIS Quality and Safeguards Commission.

Your full criminal history is reviewed. This includes:

• charges, whether or not heard, proven, dismissed, withdrawn or discharged
• convictions, including those that have been quashed, set aside, or pardoned
• spent convictions
• juvenile criminal records

Workplace misconduct records held by the NDIS Quality and Safeguards Commission are also reviewed. This includes workplace investigations into misconduct such as assault, fraud, sexual misconduct, abuse and neglect. 

You are a disqualified person if:

• you have a conviction for a disqualifying offence, and
• you were 18 years or older at the time of the offence.

If you are a disqualified person, you will be issued an exclusion.

Disqualifying offences include:

• Murder, attempted murder, and genocide
• Child abuse material (sexual or physical), child pornography, child prostitution offences
• Sexual assault offences committed against a child or vulnerable adult. This includes assault with sexual intent, and sexual offences resulting in physical harm
• Other sexual offences committed against a child under the age of 14 years, a child who is more than 5 years younger than the offender, or a vulnerable adult. This includes sexual touching, carnal knowledge, indecent acts, indecent assault, inciting sexual acts, and sexual intercourse with a person under the age of consent
• Offences involving intentional harmful conduct resulting in the death of, or serious physical harm to, a child or vulnerable adult. This includes poisoning, arson, detonation of explosives, contamination of goods, discharge of firearms, organ trafficking, people smuggling, and female genital mutilation
• Serious violence offences (such as torture, strangulation and choking) committed against a child or vulnerable adult
• Kidnapping offences committed against a child or vulnerable adult who is not a familial relative of the offender
• Bestiality

You are a presumptively disqualified person if:

• you have a pending charge for a disqualifying offence (see above), or
• you have a conviction or pending charge for a presumptively disqualifying offence, and
• you were 18 years or older at the time of the offence

If you are a presumptively disqualified person, you are presumed to pose a risk of harm to people with disability. You will be subject to a risk assessment.

Presumptively disqualifying offences include:

• Manslaughter
• National security offences including war crimes, crimes against humanity, and treason
• Sexual assault offences committed against a non-vulnerable adult. This includes assault with sexual intent and sexual offences resulting in physical harm
• Other sexual offences committed against a child over the age of 14 years who is less than 5 years younger than the offender. This includes sexual touching, carnal knowledge, indecent acts, indecent assault, inciting sexual acts, and sexual intercourse with a person under the age of consent
• Offences involving intimate images, filming, or observation of a child or vulnerable adult
• Wilful and obscene exposure offences committed against a child or vulnerable adult
• Offences involving intentional harmful conduct resulting in the death of, or serious physical harm to, a non-vulnerable adult. This includes poisoning, arson, detonation of explosives, contamination of goods, discharge of firearms, organ trafficking, people smuggling, and female genital mutilation
• Serious violence offences (such as torture, strangulation, and choking) committed against a non-vulnerable adult
• Kidnapping offences committed against a child or vulnerable adult who is a familial relative of the offender, or a non-vulnerable adult
• Drug offences involving either a commercial quantity of illicit substances, or children, or vulnerable adults
• Animal cruelty offences involving intentional or reckless infliction of harm, injury, wounding, or suffering
• Fraud and deception offences committed against a child or vulnerable adult
• Neglect offences committed against a person who is under the care of the offender

All other relevant information about you will be reviewed and, if appropriate, referred for risk assessment. This can result in a clearance or an exclusion. Other information includes:

• disqualifying offences and presumptively disqualifying offences that were committed as a juvenile (under 18 years)
• any other criminal offences that are not disqualifying or presumptively disqualifying offences
• convictions that have been quashed or set aside or for which a pardon has been granted
• workplace misconduct records from the NDIS Quality and Safeguards Commission
• child protection records
• any other information relevant to assessing risk of harm to people with disability.

In the online application, you must disclose any incidents in your history in relation to:

• negative outcomes for worker screening
• criminal offences committed outside of Australia
• child protection matters
• workplace misconduct.

We call these ‘self-disclosure’ questions. 

If you answered ‘Yes or I'm not sure’ to any of these self-disclosure questions, we will also ask you via email to provide information about them. It is an offence to provide false or misleading information.

Your response to us should generally include:

• a chronology of the events leading up to and during any incident
• any circumstances at the time which contributed to, or your reasons for, your actions
• anything else you think is relevant for us to consider about the incident

Self-disclosure question - worker screening outcomes

You must select ‘Yes or I'm not sure’ if you have ever had a negative decision made in relation to a worker screening check.

This includes if you have ever been refused, barred, excluded, cancelled, suspended, disqualified, or had any other worker screening check outcome that prevents you from working with people with disability, children, or vulnerable people.

This includes for an NDIS worker screening check, working with children check, working with vulnerable people check, or any other form of worker screening check or registration for working with people with disability, children or vulnerable people.

This includes in any state or territory in Australia.

Self-disclosure question - international criminal offences

You must select ‘Yes or I'm not sure’ if you have ever been charged (regardless of outcome) with any of the following serious offences (or similar) in a country other than Australia.

• Murder, attempted murder, or manslaughter
• Assault causing serious harm, injury, or wounding (including in combination with any other offences, such as robbery or theft)
• Rape, sexual assault, indecent acts, incest, bestiality, or other sexual offences
• Sex or sexual activity with a child or a vulnerable person
• Grooming or procuring a child or vulnerable person for any form of sexual activity (whether intended or committed)
• Any offences involving child abuse material (child pornography)
• Abduction, kidnapping, human trafficking, or slavery
• Drug trafficking, manufacture, or distribution
• Any drug offences involving a child
• Neglect or ill-treatment of a child or vulnerable person
• Fraud, deception, or forgery
• Treason, treachery, terrorism, genocide, mutiny or espionage
• Animal cruelty involving intentional or reckless infliction of harm, injury, wounding, or suffering

Self-disclosure question - child protection

You must select ‘Yes or I'm not sure’ if you have ever been subject to a child protection allegation, report, review, investigation, or Order.

This includes any form of alleged abuse, neglect, ill-treatment, or harm of a child by you, regardless of the findings or outcome.

This includes whether or not it resulted in an Order, restrictions regarding your contact with a particular child or other children, or the removal of a child or children from your care.

This includes in any state or territory in Australia.

Self-disclosure question - workplace misconduct

You must select ‘Yes or I'm not sure’ if you have ever been the subject of an investigation, review or report in relation to workplace misconduct by you in relation to:

• violent behaviour, assault, or any other physical harm
• indecent or sexual behaviour or misconduct
• fraud, deception, or theft
• failing to provide (or abandoning) care to a child, vulnerable person or any person under your care
• harm, ill-treatment, or neglect of a child, vulnerable person or any person under your care
• any other conduct concerning a child or vulnerable person

This includes in any state or territory in Australia.

If you believe the information we have about a record or your history is incorrect, or a decision has been made based on incorrect information, let us know.

If the information about you is incorrect, once your record(s) have been corrected with the originating agency, the decision can be reassessed.

We will provide you with more information about how this can be done and what is required at the time, if it applies to you.

To let us know of an error, send us an email.

Email: contact@ndiswc.nsw.gov.au

Your NDIS Worker Check is a digital credential. We do not issue certificates or cards. 

You view and manage your NDIS Worker Check online in your MyServiceNSW account.

You need to log in via the Service NSW website. The NDIS Worker Check is not available via the Service NSW mobile phone app.

You can view your NDIS Worker Check:

• number
• status
• expiry date
• contact details (residential address, email address, phone number).

You can also:

• apply and reapply
• update your contact details (residential address, email address, phone number).
• add an NDIS employer (if you change employers or your application has not yet been verified)
• request to cancel your application or clearance
• request a review (if we have made a decision that is reviewable)

To link your NDIS Worker Check to a MyServiceNSW account:

• Login to your MyServiceNSW account
• Go to 'NDIS Worker Check'
• Select 'Link your NDISWC'

You then enter the following five details: first name, last name, date of birth, NDIS Worker Check number, and one of email address or phone number or town of birth.

If the details match those registered on your NDIS Worker Check, it will link it to your MyServiceNSW account. You can then view and transact with your NDIS Worker Check.

Note - if your details have changed but you haven't updated them with us, you might need to try a previous email address or phone number.

We contact you via email (primary) and mobile phone (secondary). You need to keep your contact details up to date.

Your legal obligations

It's a legal requirement to advise us of any changes in your details within 3 months. This is under section 18 of the National Disability Insurance Scheme (Worker Checks) Act 2018. This includes changes to your name, address, email and phone details. This applies to people who have been issued an NDIS Worker Check clearance.

To update your details:

• login to your MyServiceNSW account (on the website, not the mobile phone app)
• go to 'NDIS Worker Check'
• go to 'Update your details'.
   

Use your personal email address and personal mobile phone number, rather than your work contact details. We may be contacting you about personal and sensitive information about you and your history. If you change jobs, you may not receive important communication from us about your NDIS Worker Check.

Update your name

If you have legally changed your name, or the name on your NDIS Worker Check is not correct, send us an email and we'll advise you what is required.

Email: contact@ndiswc.nsw.gov.au

You view your NDIS Worker Check in your MyServiceNSW account. Your NDIS Worker Check is only available on the Service NSW website. It is not available in the Service NSW mobile phone app.

To see the status of your application:

•  login to your MyServiceNSW account (on the website, not the mobile phone app)
•  select 'NDIS Worker Check' from the dashboard
•  go to 'Check your status'
• in the 'Application details' section refer to 'Status'.

Your application status will either be:

• under review
• pending verification
• under assessment.

Under review means your application:

• has been submitted by Service NSW to us after you visited the service centre in person
• is being reviewed by us to confirm it is valid. Some applicants may be contacted (via email) to provide additional information
• is not yet on the NDIS Worker Screening Database. Your employer cannot yet verify it.

Pending verification means your application:

• has been uploaded by us to the NDIS Worker Screening Database
• is awaiting verification by your NDIS employer/s 
• must be verified by at least one NDIS employer to progress.

Note: if your application is not verified by an NDIS employer within 30 days, you will receive an email from us. It will advise what you can do to rectify this. For more information about the verification process, refer to the 'Employer verification' section below.

Under assessment means your application h​​​​​as been verified by an NDIS employer. It means either:

• background checks are underway, or
• background checks are completed and records have been identified and are being assessed, or
• the records have been assessed and a risk assessment is underway (we will notify you of this via email).

You must be doing, or about to commence (have a job offer), NDIS work to apply for an NDIS Worker Check. We require evidence of this. 

When you apply online, you search for and select your NDIS employer. When we send your application to the NDIS Worker Screening Database your employer is sent an email requesting they verify your application. This is to confirm you are employed by them to do NDIS work.

We do not progress your application until it is verified by your NDIS employer. If your application includes more than one NDIS employer, you only need one of them to verify your application.

Reasons your application has not been verified

Your application may not be verified because:

• you included the wrong employer in your application (you may have been provided, or entered, the incorrect employer number or name)
• your employer did not verify your application within 30 days 
• your employer rejected (intentionally or accidentally) your application
• you have changed employers and neither employer has verified your application
• you applied before gaining employment in the NDIS
• you are not doing NDIS work and do not have an NDIS employer to verify your application

If your application is not verified

After 30 days, if your application is not verified (or is rejected), we will send you an email to advise of this. We will send you 3 emails over 2 months before we cancel your application. These emails will outline what action you can take to have your application verified. 

What can you do

Speak with your NDIS employer and ask them:

• if they received and actioned the verification request
• if you have the correct employer number and name for NDIS worker screening
• to search for and link with you on the NDIS Worker Screening Database portal (which will verify your application).

Alternatively, you can add an NDIS employer to your application via your MyServiceNSW account. This will prompt a verification notice to be sent to your employer. This can be your existing employer or any other employer for which you are working. To do this:

• login to your MyServiceNSW account (on the website, not the mobile phone app)
• go to ‘NDIS Worker Check’
• go to ‘Add Employer’
• search for and add your current / new / correct NDIS employer
   

Sole trader

If you are a sole trader, you can verify your own NDIS Worker Check application. For more information about sole traders and how to register to access the NDIS Worker Screening Database, refer to the NDIS Quality and Safeguards Commission.

There are many factors that impact the time it takes to process an NDIS Worker Check application. These include:

• workloads due to the significant number of applications we are processing
• incomplete or inaccurate information in an application
• background checks having inaccurate or incomplete records
• background checks involving information that requires manual collection and processing
• having a common name or a name that matches with potential persons of interest
• requesting and transferring information between agencies
• where a risk assessment is being undertaken

We will contact you if needed

We will contact you via email if:

• there are any issues with your application
• information is required from you
• your application has not been verified by your employer after 30 days
• a risk assessment is being undertaken

Unfortunately, we cannot give you a date by when we will finalise your application. This is because we rely on applicants and other agencies to provide information or to complete the background checks. 

If the background checks identify any records, we need to review them. This means we may also need to seek further information. Requesting, receiving, and assessing information affects the time it takes to process an application.

Working while your application is being assessed

There are arrangements in place that mean a person may be able to work while their application is being assessed.

Speak to your employer about working on an NDIS Worker Check application (as long as it has been verified by them).

Your NDIS Worker Check is a digital credential. You will be advised of the outcome by email. It will be available in your MyServiceNSW account (website only, not the mobile phone app). Your employer views your NDIS Worker Check status and expiry date via the NDIS Worker Screening Database.

If you are issued a clearance:

• it is valid for 5 years
• it can be used across Australia. You do not need to reapply if you move to a different state or territory
• it can be used with any NDIS employer. You do not need to reapply if you change employers or jobs
• it can be used to work in any roles that require an NDIS Worker Check clearance
• you will be continuously monitored for 5 years by state and territory police agencies for new criminal offences
• you will be continuously monitored by the NDIS Quality and Safeguards Commission for new workplace misconduct
• you may be subject to a reassessment of your clearance if there are any new records or other relevant information 
• you will be notified 3 months before your clearance expires
• you need to keep your NDIS Worker Check contact details up to date via your MyServiceNSW account

If you are issued an exclusion:

• you are unable to work in the NDIS in roles that require a clearance
• you are not permitted to reapply for 5 years
• you are not permitted to reapply, even after 5 years, if you have been issued an exclusion because you are a disqualified person

You are eligible to apply for an NDIS Worker Check if you:

• are doing NDIS work and have an employer that will verify your application
• do not have an NDIS worker screening application underway in New South Wales or any other state or territory
• do not have an existing NDIS worker screening clearance from New South Wales or any other state or territory (unless it is less than 3 months before it expires)
• do not have an existing NDIS worker screening exclusion from New South Wales or any other state or territory
• in the last 12 months, have not had your application cancelled because you failed to comply with a requirement to provide information.

If you apply and you are not eligible, your application will be cancelled without refund.

If you are not doing NDIS work (or about to commence NDIS work), you cannot apply. Your application will not be verified and will be cancelled. For more information, go to the NDISWC - employer verification page.

If you have an existing NDIS Worker Check clearance, you can apply if it is about to expire within the next 3 months.

If you have an existing NDIS Worker Check exclusion, you can apply if you have had a relevant change of circumstances. However, contact us first. For more information refer to the early application section of the NDISWC - requesting a review page.

Step 1: Lodge an online application

• Select 'Apply for an NDIS Worker Check' at the top of this page
• Log into your MyServiceNSW account (or create an account if you do not have one)
• Follow the prompts to complete the online application
• You'll be sent a confirmation email with an application number

Step 2: Visit a Service NSW centre within 14 days (2 weeks)

• Bring your application number (contained in your confirmation email)
• Bring your original identity documents (not photocopies, photos or scans)
• Bring evidence of your name change (marriage certificate or change of name certificate), if applicable
• Pay the application fee
• Have your photo taken
• Service NSW will review your application, then send it to us for processing

Step 3: Your employer will verify your application

• We review your application to check it is valid. If we need additional information from you, we will contact you by email
• When your application is determined to be valid, we then send it to the NDIS Worker Screening Database
• Your NDIS employer will be sent an email asking them to verify your application (they have 30 days to do this)
• When your employer has verified your application, you'll receive an email from us confirming this
   

We then assess your application

Once your application is verified the assessment process begins. This means we commence our background checks.

If there are records identified, we will review them. A risk assessment may be required for some applicants. For more information, refer to the NDISWC - application assessment page.

You will be advised of the outcome by email or if more information is needed from you.

It's not possible for us to provide you a time frame to complete the assessment of your application. 

You can check the status of your NDISWC by logging into your MyServiceNSW Account.

To apply, you need:

• A MyServiceNSW account (if you don't have one, you only need an email and password to create an account)
• Four identity documents (see the 'Identity documents' section below)
• Your employer's NDIS Quality and Safeguards Commission registration number or name (your employer should provide you with this)
• To advise us of your current address and your previous addresses for the last 5 years
• To advise us of your current full name and any other names you have used throughout your life
• To provide your personal email address and mobile phone number (do not use your work contact details)
• To consent to a criminal history check and to information about you being shared with other agencies
• To provide information about your other worker screening checks, child protection matters, crimes committed overseas, and workplace misconduct
• If you're under 18, your parent or legal guardian's personal details, phone number, email address and consent to your application

The NDIS Worker Check application fee is the cost for applying. The application fee is:

• $107 for paid workers (from 1 July 2025)
• free for volunteers.

We incur our own costs and pay third-party service providers for every application we receive and process. The application fee contributes to these costs.

Before you apply, ensure you:

• are eligible to apply
• have the required identity documents
• have an NDIS employer who will verify your application.

If for any reason your application is cancelled, you will not receive a refund. If you are not sure about your circumstances, please contact us by email before you apply.

When you apply for an NDIS Worker Check you must prove your identity. The documents you use to prove your identity enable us to:

• conduct a criminal history check
• gather the necessary information to assess your application
• be assured that you are who you say you are.

Most workers do not have a criminal record, or have minor or unrelated offences. However, some workers have committed serious offences, and for the safety of NDIS participants it's important they are identified.

To apply for an NDIS Worker Check, you must provide 4 identity documents:

• 1 x Category A 
• 1 x Category B 
• 2 x Category C

Your documents must meet the requirements outlined in the 'Identity document requirements' section below. If you cannot meet these requirements, refer to the 'Special Provisions' section below.

Category A documents (x 1)

• Australian birth certificate issued by a state or territory registry (full certificate, not an extract or birth card)
• Australian passport (private, official or diplomatic)
• Australian visa (current at time of entry to Australia, evidenced as a Visa Entitlement Verification Online certificate)
• Australian ImmiCard
• Australian citizenship certificate

Note: if you were born in Australia and your birth was registered but you do not currently have a Category A document, we suggest you apply for a birth certificate from the registry of births, deaths and marriages in the state or territory in which you were born.

Category B documents (x 1)

• Australian driver licence, learner permit or provisional licence
• Australian marriage certificate issued by a state or territory registry 
• Australian change of name certificate issued by a state or territory registry 
• Australian photo card (proof of age card) issued by a state or territory government agency
• Australian adult shooter or firearm licence (not minor or junior permit or licence)  
• Australian student identification card with signature or photo (only if under 18 years of age)

Note: if you do not currently have a Category B document, we suggest you apply for a NSW photo card

Category C documents (x 2)

• Medicare card
• Centrelink concession card or Australian health care card or Australian government issued health care card
• Australian university or other tertiary student photo identity card (if 18 years or older)
• Academic transcript or certificate of completion from an Australian university or tertiary institution
• Australian secondary student photo identity card
• Australian issued bank, debit or credit card
• Australian bank statement (issued within the last 12 months)
• Australian Tax Office notice of assessment (most recent financial year)
• Australian local council rates notice (within the last 12 months)
• Australian land valuation notice (within the last 12 months)
• Australian utility bill – gas, water, electricity, telephone, mobile phone, internet (within the last 12 months)
• Passport issued by a country other than Australia

1 - Identity documents must be current and original

• Photos, screen shots, photocopies, or certified copies are not acceptable documents
• Expired documents are not acceptable
• Government issued digital documents, such as a digital Medicare card and a NSW digital driver licence, are acceptable
• Digital documents must be opened in the relevant mobile phone app at the Service NSW counter. They cannot be a screen shot or image. 

2 - Identity documents must contain your signature and photo

• At least one of your identity documents must contain a photo of you
• At least one of your identity documents must contain your signature

3 - All identity documents must be in the same name 

• Your identity documents must be in the same name
• They must display the same first, middle and last names 
• An initial is acceptable, such as 'J Smith' instead of 'John Smith'
• A middle name can be excluded, such as 'John Smith' instead of 'John James Smith'
• An abbreviated name is acceptable, such as 'John Smith' instead of 'Johnathan Smith'

4 - You must provide evidence of a name change (if applicable)

• Identity documents can be in different names if you have legally changed your name and you have evidence of a legal name change
• A legal name may be due to marriage, divorce, or any other legal reason
• You must provide evidence of the legal name change when you attend Service NSW
• Evidence of a legal name change must be an Australian marriage certificate or an Australian change of name certificate
• The certificate must be issued by a state or territory registry of births, deaths, and marriages
• We do not accept a statutory declaration, deed poll, divorce order, or a certificate issued by a marriage celebrant

5 - Officially translated if not in English

• You must provide officially translated documents if any of your identity documents are not in English. For more information go to: apply for document translation services
• Take both the original and the translated document(s) with you when you visit the service centre

If you do not have the documents to meet the minimum identity requirements from categories A, B and C, you may be able to apply using Special Provisions. To apply using Special Provisions you must have:

• a legitimate reason, and
• evidence to support your reason, and
• 6 identity documents 

Legitimate reasons include:

1. You arrived in Australia in the last 6 months
2. You were born overseas and now live in Australia, but you're not a citizen
3. You were born in Australia, but not yet established an identity in the community
4. You have reasons associated with being in statutory care
5. You have limited capacity to provide evidence of an identity
6. You were not registered at birth or there is conflicting information about the date or place of your birth
7. You are transgender or intersex
8. You were affected by a natural disaster, such as fire or flood, in the last 6 months

Evidence of a legitimate reason:

• Reasons 1 – 6: a New South Wales statutory declaration from you that outlines your circumstances and the reasons for not being able to provide identity documents. For a copy of the NSW statutory declaration form, go to the Service NSW - statutory declarations page.
• Reason 7: a letter or certificate from a registered medical practitioner which specifies a change in gender.
• Reason 8: an emergency services report or insurance documents relating to the natural disaster. 

Note: you need to upload a copy (PDF or JPG) of your evidence document in your online application. Make sure you have this document ready before you start your online application.

Special Provisions identity documents:

• maximum 2 x Category A
• maximum 2 x Category B
• maximum 3 x Category C
• maximum 3 x Category D (see below)

Category D documents (Special Provisions only):

• Australian employment payslip (within last 3 months)
• Australian employment payment summary / group certificate (most recent financial year)
• Driver licence from a country other than Australia (no more than 12 months expired)
• Australian tenancy or rental agreement (within the last 12 months)
• Australian vehicle registration certificate or renewal notice (within the last 12 months)
• If under 18, a reference from an Australian school principal (signed, dated in the last 3 months, on school letterhead, confirms identity of the student).
• An NDIS Worker Check trusted referee report (PDF, 77 KB) (signed, dated within the last 3 months).

Before using a trusted referee report as an identity document, contact us by email to confirm it will be accepted.

Email: contact@ndiswc.nsw.gov.au

Contact us if you can't meet the identity requirements (standard and special provisions).

Send us an email explaining what identity documents and requirements you can and can't meet, and any relevant reason or circumstances for us to consider.

We will consider what options are available to help you apply for your NDIS Worker Check.

Email: contact@ndiswc.nsw.gov.au