Learning and resources
Practical resources, templates and guidance to support organisations providing specialised substitute residential care.
Compliance and monitoring
Providers of specialised substitute residential care must comply with both the Child Safe Standards and the Specialised Substitute Residential Care Code of Practice.
SSRC Register
The specialised substitute residential care (SSRC) register is a secure online database that records information about children or young people in care and the organisations who provide or supervise that care. The register calculates the total days a child has been in SSRC care with any provider, so that children donβt remain in care for long periods without oversight and support in place.
The register must be updated by the care provider. If the care provider is not a designated agency and there is a supervising agency, the register must also be updated by the supervising designated agency.
If your organisation provides SSRC, every placement must be recorded on the Register, including placements of only one night.
Managing care
Practical guidance for organisations delivering specialised substitute residential care.
This section brings together information relating to supervision, case planning, information exchange and day-to-day service delivery.
Becoming a provider
Whether your organisation is considering providing SSRC for the first time or is already delivering services, these resources will help you understand your obligations and responsibilities.
Organisations considering providing SSRC should consider if they have the capacity and skill to deliver specialised support services to children with additional needs.
Concerns and complaints
If you are worried about the safety or wellbeing of a child receiving overnight care, you should raise your concerns as soon as possible.
Resources for families
Practical resources to help families understand specialised substitute residential care and make informed decisions.
You will need:
- A MyServiceNSW account with the WWCC service added
- 3 current identity documents including a NSW driver licence or photo card
- a device with a working front camera for face verification.
If you're renewing a paid WWCC, you will also need a credit card, debit card, PayPal or PayID account.
If you have an expired WWCC clearance or have changed your name on your identity documents since the last time you renewed your WWCC, you can't renew using digital proof of identity.