Managing unreasonable conduct by customers and stakeholders
Introduction
When customers or stakeholders behave unreasonably, their conduct can significantly affect the successful conduct of our work. We will act proactively and decisively to manage any conduct that negatively or unreasonably affects us and will support our staff to do the same in accordance with this policy.
We have a zero-tolerance policy towards any harm, abuse or threats directed towards our staff. Any conduct of this kind will be dealt with under this policy, and in accordance with our duty of care and work health and safety obligations.
Out-of-home care strengthened by amendments to legislative regulations
From 7 September 2026, requirements for probity checking and recording of information about people who provide out-of-home care (OOHC) in private and professional capacities will be strengthened by amendments to legislative regulations that govern registers and checks.
SAFE Series Protective-behaviours Program – 6:30pm to 8:15pm
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Learn how to teach young children about personal safety with SAFE Series stars Sam, Andy, Fiona, Eve and Mandu.
Introduction to the Child Safe Standards – 11am to 1pm
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Learn about the Child Safe Standards with tips on how to embed them into your organisation's child safe practices.
Child Safe Reporting Obligations and Processes – 12pm to 1:45pm
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Learn about your reporting obligations as a child safe organisation to help keep children safe.
You can now renew your WWCC by using digital proof of identity – no need to visit a Service NSW Centre.
How to renew using digital proof of identity (POI)
You will need:
- A MyServiceNSW account with the WWCC service added
- 3 current identity documents including a NSW driver licence or photo card
- a device with a working front camera for face verification.
If you're renewing a paid WWCC, you will also need a credit card, debit card, PayPal or PayID account.
If you have an expired WWCC clearance or have changed your name on your identity documents since the last time you renewed your WWCC, you can't renew using digital proof of identity.
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