Carers Register guidance

Last update: 23 June 2026

Help to navigate the functions of the Carers Register and develop best practice internal procedures.

Guidance notes

The Guidance Notes give an overview of designated agencies' roles and responsibilities, data entry requirements and business rules relevant to the Carers Register.  This includes the rules around the authorisation and applications of people (and relevant household members) to provide statutory or supported out-of-home care in New South Wales.

Administrator's guide

Our Administrator's guide has information on how to register your designated agency and instructions on creating your agency's structure and additional users.

Interstate placements and the Carers Register

Sometimes a child under the care of the NSW Minister for Families and Communities may live with foster, relative or kinship carers in another state or territory in Australia.

When this happens, the agency responsible for the child has certain obligations. The document below helps agencies understand their responsibilities, including registering carers and household members on the Carers Register, and outlines other key requirements when supporting children in these situations.

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You can now renew your WWCC by using digital proof of identity – no need to visit a Service NSW Centre.
How to renew using digital proof of identity (POI)

You will need:

  • A MyServiceNSW account with the WWCC service added
  • 3 current identity documents including a NSW driver licence or photo card
  • a device with a working front camera for face verification.


If you're renewing a paid WWCC, you will also need a credit card, debit card, PayPal or PayID account.

If you have an expired WWCC clearance or have changed your name on your identity documents since the last time you renewed your WWCC, you can't renew using digital proof of identity.

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