Carers Register guidance

Last update: 02 November 2023

Help to navigate the functions of the Carers Register and develop best practice internal procedures.

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    Guidance notes

    The Guidance Notes give an overview of designated agencies' roles and responsibilities, data entry requirements and business rules relevant to the Carers Register.  This includes the rules around the authorisation and applications of people (and relevant household members) to provide statutory or supported out-of-home care in New South Wales.

    Administrator's guide

    Our Administrator's guide has information on how to register your designated agency and instructions on creating your agency's structure and additional users.

    Interstate placements and the Carers Register

    Sometimes a child who is under the parental responsibility of the NSW Minister for Families and Communities; Minister for Disability Services, may be living in a foster, relative or kinship care placement in another jurisdiction within Australia.  Where this occurs, there are various obligations to be met by the designated agency who is responsible for that child. The below document aims to assist designated agencies in meeting their obligations in relation to the entry of carers and household members onto the Carers Register, as well as highlight other obligations to be considered as part of supporting children in these situations.

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    You can now renew your WWCC by using digital proof of identity – no need to visit a Service NSW Centre.
    How to renew using digital proof of identity (POI)

    You will need:

    • A MyServiceNSW account with the WWCC service added
    • 3 current identity documents including a NSW driver licence or photo card
    • a device with a working front camera for face verification.

    If you're renewing a paid WWCC, you will also need and a credit card, debit card, PayPal or PayID account.

    If you have changed your name on your identity documents since the last time you renewed your WWCC, you can't renew using digital proof of identity.

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