Exchanging information

Last update: 14 March 2024

We outline the process for exchanging information between designated agencies.

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    When to share information 

    Designated agencies can share information with each other whenever it concerns the safety, welfare or wellbeing of children. 

    This includes:

    • probity and suitability checks (such as referee checks, health checks, other designated agency checks, pre-authorisation training)
    • assessment information and outcomes and reports
    • carer reviews
    • information about the carer’s household and household members, and
    • reportable allegations and their investigations or outcomes. 

    Department of Communities and Justice

    Community Services Check

    Before lodging an application for a Community Services Check, make sure that all probity checks for the applicant have been completed.

    This application does not apply to current Department of Communities and Justice carers transferring to your agency. The Checks for these applicants are completed during the transfer process.

    The form cannot be used to request a check for guardianship applications, applications for new adoptive parents or applications for residential care workers.

    This form cannot be used to request a check for a carer who is already authorised.

    Download and complete one form per applicant.

    Send applications for all applicants from one household together in a single email.

    Email the completed forms to:
    Email: CSCheck@facs.nsw.gov.au
    Phone: (02) 9716 3488

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    You can now renew your WWCC by using digital proof of identity – no need to visit a Service NSW Centre.
    How to renew using digital proof of identity (POI)

    You will need:

    • A MyServiceNSW account with the WWCC service added
    • 3 current identity documents including a NSW driver licence or photo card
    • a device with a working front camera for face verification.

    If you're renewing a paid WWCC, you will also need a credit card, debit card, PayPal or PayID account.

    If you have an expired WWCC clearance or have changed your name on your identity documents since the last time you renewed your WWCC, you can't renew using digital proof of identity.

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