Reportable allegations and the Residential Register

Last update: 11 July 2022

Guidance to designated agencies about recording reportable allegations on the Residential Care Workers Register and the appropriate exchange of information.

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    The following resources have been created to both detail and summarise the process of recording reportable allegations on the Residential Register. These will also support agencies to manage the information recorded and the appropriate exchange of information.  

    Detailed guidance on the reportable conduct scheme can be found in our reportable conduct fact sheets and our free eLearning course ‘Responding to reportable allegations’.

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    You can now renew your WWCC by using digital proof of identity – no need to visit a Service NSW Centre.
    How to renew using digital proof of identity (POI)

    You will need:

    • A MyServiceNSW account with the WWCC service added
    • 3 current identity documents including a NSW driver licence or photo card
    • a device with a working front camera for face verification.


    If you're renewing a paid WWCC, you will also need a credit card, debit card, PayPal or PayID account.

    If you have an expired WWCC clearance or have changed your name on your identity documents since the last time you renewed your WWCC, you can't renew using digital proof of identity.

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